I find it useful in trying times to take a long-term view, envisioning how things might look when the dust settles. Doing so allows me to see opportuni- ties to innovate, learn and grow. Many great ad- vances are born from disruption. And change, even when unplanned, is necessary to thrive over time.
Amica evaluates all change against a single mea- sure – whether it furthers our mission to create peace of mind and build enduring relationships. I’m proud of the way our employees have come together to overcome obstacles and find the best ways to serve you, despite present challenge
From an operational perspective, our results were impacted by catastrophes, more drivers back on the roadways, supply chain challenges and infla- tion. Our combined ratio came in at 108.3%, a bit higher than planned. I’m pleased to report, how- ever, that we remain on firm financial ground. Net income was $110 million, and, at year-end, we had
$5.8 billion in assets and over $3.2 billion in sur- plus. Customer retention also remains very high, and Amica Life Insurance Company has continued its strong performance.
2021 will be remembered as a year that tested us on many levels. But it was also a year where we were reminded of how much we can accomplish when we come together for something we believe in. We look forward to 2022 with optimism and vigor. We’re grateful for the trust you place in us, and we remain, as always, forward focused.
We share your interest in securing the things in life you’ve worked so hard to build. We partner with you to protect your home, help you become a safer driver and reassure you that, should the unexpected happen, we’ll be there to assist in any way we can.
And every year brings its own surprises. In 2021, Texas was caught off guard by the historic winter storm and the subsequent freeze events and power outages. The human and economic costs of this event were substantial. Here’s one story of how an Amica adjuster was there for a customer during a difficult time.
Healthy balance sheet
Company assets and surplus are indicators of financial strength, and our ability to fulfill our commitment to policyholders.
As a mutual company built to serve the needs of our customers, we foster connections that last for generations. We’re ardent believers that enduring relationships are grounded in trust. That’s why we’re thrilled that one in three Amica customers has trusted us to protect them for more than 20 years.
In times like these, the trust you place in us is put to the test. And in these moments, we have the opportunity to show you that your trust is warranted. We’re proud to have employees who go above and beyond for our policyholders.
AM Best renews ratings for Amica Mutual, Amica Life
Amica Mutual and Amica Life once again received “Superior” financial strength ratings of A+ from AM Best,* a leading insurance rating agency and the nation’s authority on insurance company financial stability.
Home Check by Amica™
Owning and maintaining a home is a big responsibility, and all of the tasks can be challenging to keep up with. Let us help you stay ahead of home maintenance so you can focus on enjoying life. Home Check by Amica is a free app you can use to track your home maintenance tasks, inventory your possessions in case of a loss, and receive personalized tips and expert advice to keep your home in top condition.
If you haven’t checked it out yet, download the app from the App Store or Google Play today.
Amica teamed up with broadcast pioneer “This Old House” to help people do what’s best for their homes. Together, we created several videos on DIY home maintenance tasks, pro- active maintenance tips and the importance of understanding your home insurance policy. Be on the lookout for Amica on PBS, in “This Old House” magazine and as the category-exclusive sponsor of “This Old House” on Roku.
BMW Car Club of America
Did you know Amica is now the official auto, home and life insurance partner of the BMW Car Club of America? Like BMW, Amica has been perfecting its craft for over a century, making this partnership a natural fit. And if you’re a BMW Car Club member, you may qualify for a policy discount. If you’d like to learn more, you can call 844-677-7702. And to learn more about the BMW Car Club of America,
Smarter, safer homes
We’re pleased to offer discounts for certain smart home technology, specifically sensors and systems that detect and prevent theft, fire and water loss. These systems can help to avoid costly damage, make homes more energy-efficient and keep people safe. With today’s smart home devices reporting instantly to homeowners through their smartphone, the chance of a large loss can be greatly decreased. Amica customers can also get discounts on the purchase of certain smart home products.
Amica Virtual Assistant
Have you met AVA, the Amica Virtual Assistant? This industry-recognized tool on Amica.com helps with product information, self-service functional- ity and other common questions. AVA is available by clicking the orange “Need Help?” button at the bottom-right corner of all Amica.com pages. When you enter your question, AVA will quickly answer or guide you to key information to assist you. When using AVA, you always have the option to speak with a representative. And if you inquire about something that AVA knows it can’t assist with, it will automatically direct you to a live agent who can help.
Getting life insurance with Amica is easier than ever before, thanks to our modern and flexible platform. More customers can now qualify for our streamlined underwriting process, which uses data obtained during application to mitigate the need for invasive and time-consuming requirements
like lab work and physician statements. We also introduced a process where some applicants can receive an underwriting decision and policy within minutes if they qualify. To learn more about life insurance with Amica