Security Ambassador – Drop Team (PT) – Philadelphia


Why We Need Your Talents
Do you pay attention to detail? Are you adaptable and like being on the move?
The Drop Team is a special role within the Security Department responsible for securing company assets and working closely with our Cage and Surveillance Departments. It is a PT position with a stable shift: 5am – 10am.
If you’re a vigilant, hard worker, with lots of energy and great communication skills, this role is for you! Live! Casino and Hotel Philadelphia is looking for a Security Ambassador to ensure the safety and security of our guests, team members and assets, while providing excellent customer service.
The Live! Security Ambassadors are the eyes and ears of our casino operations. Whether it’s high or low traffic, you will be constantly moving throughout the property, greeting and assisting guests, and being a key source of information. No event takes place on property without security so there will be plenty of opportunities for overtime. There will be opportunities for growth no matter your level of experience, and in a department that promotes within, this role is an excellent building block for your career at Live!
This is an Entry Level position.
Compensation: $15-16/hour Responsibilities:

Where You’ll Make an Impact

Work closely with Cage and Surveillance departments in communication and collaboration
Greet guests with a smile and a warm welcome
Check ID cards of guests entering the casino and hotels. Refuse to admit persons under the age of 21 and who cannot show proper authorization or who are carrying weapons or other prohibited items
Be able to explain the rules, regulations, and code of conduct for the casino and hotels
Interact with the public in a professional manner when providing assistance, giving directions and responding to inquiries
Assist with customer disputes and complaints, intoxicated subjects, criminal matters, and traffic control; otherwise refer to management
Notify supervisor, manager, surveillance and/or Casino and Hotel Operations Manager of any unusual events, incidents, or crimes
Respond to medical or fire emergencies, such as sick or injured guests.
Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities
Monitor guest and team member passage in and out of restaurants and gaming areas
Control traffic congestion in the valet and parking areas
Write and investigate first reports of injury when applicable
Assist in transporting money, chips, tokens, and markers
Responsible for checking for and reporting safety hazards
Ensure the safety and security of all guests and team members

Skills You’ll Need to Succeed

Ability to read/write memos and reports.
Ability to answer telephones in a professional manner.
Ability to multitask.
De-escalation skills.
Ability to demonstrate empathy to patrons.
Good customer service skills.
Must have a valid driver’s license.
Ability to perform duties under frequent time pressure in an interruptive environment
Ability to be alert at all times.
Dexterity will be required to perform day to day activities and during an emergency.

A Few Must Haves

Education: High school diploma or GED equivalent is preferred.
Experience: Zero (0) to two (2) years’ experience in security with a focus on guest service is preferred.
License: Must be able to comply with all state gaming regulations, which may include obtaining a license

Perks We Offer You

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Generous retirement savings options are available.
Free uniforms
Free parking
Discounted meals
Service and Attendance bonuses
Tuition reimbursement
Discounts on hotels, theme parks, travel, and more!

Physical Requirements

Ability to stand and walk for extended periods of time.
Ability to ascend and descend stairs.
Ability to work in extreme temperatures (both hot and cold).
Ability to lift up to 50 lbs.

Life at Live!

24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.

It is a condition of employment that all new hires who receive job offers after Dec 4, 2021 be fully vaccinated against COVID 19. (A booster shot is not required.). A copy of your COVID-19 Vaccination Record Card, or medical certification from your physician, will be required on your first day of employment. Live! Casino will make reasonable accommodations for disability or sincerely-held religious beliefs.

Health insurance






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