Patient Placement Coordinator – 23371

SHIFT: Rotating (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP)—named America’s 2022 Best Large Employer by Forbes—offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
The Patient Placement Coordinator (PPC) is responsible for oversight of bed/unit placement for all patient admissions once they arrive to the hospital. Works directly with the Nursing Operations Lead and Nursing Supervisor for Patient Flow to ensure safe patient throughput by coordinating arrival times for all scheduled elective admissions, and assigning/transferring patients on various units/departments throughout their inpatient stay. The PPC is responsible for accurate and timely bed assignments based on departmental protocol, policies and procedures, and compliance with regulatory agencies. This position requires the use of high level customer service skills and communication skills with our families, departments and clinical staff by phone and face to face. The PPC must be flexible and willing to rotate shifts periodically. Perform other duties as assigned.

What you will do

Works closely with Nurse and Physician Operational and Flow Leadership and staff to support and facilitate safe patient placement throughout the hospital.
Complete the bed assignment/unit placement for all elective and emergent admissions entering the facility through the Inpatient Welcome Center, Emergency Department, Emergency Transport, Peri-Operative Complex, Day Medicine, while rendering the highest quality of service to complete the admission process in a timely manner.
Works directly with Nursing Supervisor for Patient Flow to ensure patient demand meets hospital capacity, especially during times of high census.
Works closely with Admissions Coordinators (AC) for creation or conversion of hospital encounters when new emergent admissions arise.
Alerts unit Charge RN’s when scheduled elective admissions arrive in Welcome Center and communicates with AC to ensure patient arrival to unit occurs in a timely manner.
Directs callers to appropriate departments when requesting to admit patients from clinic and/or other outpatient areas.
Reviews upcoming admissions for the day at the start of the shift to ensure all encounters are complete and all parties are aware.
Ensures safe patient transfers between medical-surgical/intensive care units and/or peri-operative complex to be done in a seamless and timely manner.
Assigns arrival times and unit destinations for all scheduled elective admissions for the next day via the Department Appointments Report (DAR) and Snapboard in the Electronic Medical Record (EPIC).
Collaborates with NSPF to review any pertinent clinical information that may alter the unit destination for scheduled elective admissions.
Contacts families to arrange arrival times for scheduled elective admissions. Utilizing the language line if necessary to communicate efficiently with families.
Provides families with accurate information pertaining to their admission within their scope.
Reviews Limited Visitation Policy with families over the phone when scheduling an elective admission.
Manages the Patient Placement email box and responds to email requests in a timely manner.
Provides AC and NSPF with copies of upcoming admissions that may not be reflected in the DAR or Snapboard.

Education Qualifications

High School Diploma / GED Required
Associate’s Degree Preferred

Experience Qualifications

Prior experience in healthcare, bed management, registration, medical office, and/or customer service Preferred

Skills and Abilities

EPIC Registration and Scheduling Training required within 1st month of employment.
EPIC Training Certification Required yearly.
Mandatory Regulation Training required throughout the year.
Working knowledge of computers.
Other training as needed.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19.
Learn more.

CHOP also requires employees who work in patient care buildings to receive an annual influenza vaccine. Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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