Operations Capability Manager (Hybrid of Choice)

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.
At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.
The Operations Capability Manager is responsible for the management, and oversight of the core operational technology capabilities related to enterprise workflow. The role reports within Operations Business Optimization organization which supports operations processes and technology improvements.
The Manager duties include, but are not limited to:

Define product vision and roadmap for Enterprise Workflow including cross-product and cross-organizational dependencies
Document and present requirements for enhancements or new builds, then support technology in the build and implementation of those solutions to be rapidly deployed to production
Build and maintain strong relationships with stakeholders, and develop a firm understanding of their needs and requirements
Create, maintain and prioritize backlog of feature requests and evaluate product progress at each iteration.
Act as a champion to increase adoption of the product and gather user feedback for continued improvements to the product
Identify testing scenarios, perform initial User Acceptance Testing, and coordinate end user testing as needed
Provide user support during testing and production incidents and proactively communicate status to stakeholders


BS or BA in Computer Science, Business Administration or related field, or equivalent experience required.
Strong understanding of operational workflows technology and previous product management and/or project management experience
Demonstrated experience managing complex and cross-functional initiatives including planning, execution, and delivery
Proven effective communication and analytical skills with the ability to tailor messaging to the appropriate audience.
Strong decision-making skills with a balanced view of data, domain expertise and cross-functional impacts
Ability to work across the organization in a matrixed management environment

Hybrid of Choice:
Independence has implemented a “Hybrid of Choice” model which provides our associates with the flexibility to choose whether to work remotely, work in the office every day, or work in the office on certain days at their discretion. However, management may require our associates to work from Independence’s physical office locations on certain occasions. This role is designated as a role that fits into the “Hybrid of Choice” model. While associates may work remotely, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.






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