Medical Office Receptionist

Philadelphia, PA




At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!


We are seeking a reliable and motivated Medical Office Receptionist to join the LifeStance team for our Philadelphia office. This candidate will be responsible for supporting the front office, patients, and clinicians within any assigned site. You will be responsible for patient management, check in/out processes, answering phones, assisting patients in-person and/or remote, including scheduling follow-up appointments, and resolving a variety of issues surrounding patient accounts and patient care issues by providing quality customer service.

Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, possess professional etiquette, and provide excellent customer service.


9:00 AM-5:30 PM, Monday-Friday




Greeting and checking patients in/out in a courteous manner; including going over all necessary paperwork, collection of co-payments/deductibles/co-ins, balances etc., at the time of service.
Provide patients with initial assessment paperwork, evaluate for completion, and accept electronic forms into the EHR system.
Answering calls and providing patient support with miscellaneous inquires, payment related questions, release requests, etc.
Ensure accuracy of patient accounts, such as accurate billing address, contact information, payment authorization and collection.
Assisting patients with scheduling follow-up appointments, rescheduling appointments as needed, and managing (Tele/In-person) appointments scheduled for accuracy.
Assisting patients with Vsee access, Patient Portal, and navigate LifeStance website platforms
Answering emails and Patient Messages via Patient Portal and voicemails
Auditing the scheduler daily for appointment cleanup
Office upkeep and making sure common space is clean and clutter free
General office duties, such as sorting the office mail, scanning documents, and Efaxes
Backup support to the Office Lead for the pre-appointment processes
All other office duties as assigned by the Office Lead


High School Diploma or equivalent; Associate’s degree preferred
2 years of customer service care experience; experience in healthcare is highly preferred; experience in a front desk setting is preferred
Prior knowledge of OSHA/HIPAA regulations would be advantageous
Ability to multitask
Ability to work independently and as a team member
Strong communication skills, both written and verbal
Qualified candidates must be legally authorized to be employed in the United States
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
LifeStance is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.






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