Library Assistant

At PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM’s strategic vision. Philadelphia College of Osteopathic Medicine affirms that diversity and inclusion are crucial to the intellectual vitality of the campus community. It is through freedom of exchange over different ideas and viewpoints in supportive environments that our graduates develop the critical thinking and citizenship skills that will benefit them throughout their lives.
Since 1899, PCOM has trained highly competent, caring physicians, health practitioners, and behavioral scientists who practice a “whole person” approach to care – treating people, not just symptoms. As the field of medicine has changed, we’ve changed with it – adapting our program offerings to better meet the needs of healthcare providers and the communities they serve. At the main campus in Philadelphia, Pennsylvania (PCOM), the branch campus in Suwanee, Georgia (PCOM Georgia), and our newest location in Moultrie, Georgia (PCOM South Georgia), PCOM students learn to approach problem-solving in a more professional, more team-oriented manner, which prepares them to work successfully in integrated healthcare settings with other health professionals. At Philadelphia College of Osteopathic Medicine you will be part of a caring, professional, and committed community focused on making the PCOM experience the best possible for our students.
We are currently seeking to fill our Library Assistant position at the Philadelphia campus with a highly qualified and passionate individual.

Job Summary: Library Assistant
Reports to: Assistant Director for Access
Department Head: Chief Library Services Officer
Location: Philadelphia, PA
Status: Non-Exempt

JOB SUMMARY:
The Library Assistant is responsible for providing library services to Philadelphia Campus library users during the day. They provide user support services in circulation and reference, monitor the Library facility and equipment, provide troubleshooting for user access problems, and ensure that problems are properly identified and reported to library and other campus departments. Additional responsibilities include maintaining accurate records of circulation, reference, and support transactions, and acting as supervisor in charge of student assistants in the absence of the Assistant Director for Access. The Library Assistant will also support the DigitalCommons and campus archives, and will work with librarians in ensuring the organization, availability, and accessibility of these collections.

REQUIRED QUALIFICATIONS:

Education: Bachelor’s Degree
Experience: 1 – 2 years library experience, or equivalent experience in a service setting
Good communication and interpersonal skills
Ability to work on a team and independently
Strong service orientation
Excellent computer skills
Comfortable with technology, including basic search strategy, using mobile devices, and

basic trouble-shooting skills

Detail oriented
Excel and Word proficiency

RESPONSIBILITIES AND DUTIES:

1. Provides circulation services
a. Charges, discharges and renews library materials
b. Answers questions related to circulation and library collections
c. Interprets and communicates library policies on access to library facilities and use of collections
d. Handles patrons’ special requests and concerns, forwarding to campus departments as needed
e. Troubleshoots problems with user access to library resources and notifies librarians as needed
f. Assigns work and monitors performance of work-study students

2. Provides reference support
a. Helps users find desired information
b. Advises users in selection of appropriate resources
c. Assists with searches of databases and other library resources
d. Oversees the scheduling of library chat, including shift switches and staffing changes

3. Provides support regarding electronic resources and integrated library system
a. Systematically reviews and verifies accuracy of library navigation and linking.
b. Runs daily circulation notices, and keeps track of overdue items
c. Consistently monitors, updates, and edits patron information within the integrated library system
d. Manage the circulation desk’s email account, and respond to questions, comments or requests from patrons

4. Provides support for DigitalCommons and Archives
a. Scan, upload and edit documents to be added to the library’s DigitalCommons
b. Physically process items into the archive as needed
c. Manage all statistics pertaining to the archive
d. Sort, organize and assist in maintaining the archive’s physical holdings

5. Miscellaneous
a. Serves on library committees as needed
b. Participates in special projects as required
c. Other duties as assigned

PCOM is an equal opportunity employer and all qualified applicants will receive consideration. We adhere to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.


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