Hospitality Front Desk Agent

At Sosuite, our mission is to transform how people live and travel. Sosuite provides beautiful, playful, and homey apartment suites for the modern traveler. We provide everything our guests need for a comfortable stay, whether that’s 3 nights or 3 months.
Sosuite started in 2019 and manages apartment buildings and micro hotels throughout Philadelphia. We are looking for a talented and experienced Hospitality Front Desk Agent to join us at one of our premier new buildings in Center City! You will be the face of the company at this mixed-use building, extending Sosuite’s warmth and hospitality to long-term residents and short-term hotel guests alike. In addition to providing a refined level of hospitality to guests and residents at your building, you will also utilize Sosuite’s industry-leading software stack to assist guests and operations remotely.

Who we’re looking for:

A full-time or part-time Hospitality Front Desk Agent
Weekend availability required
Experience in upscale hotel front desk roles or similar
Associate’s or Bachelor’s in Hospitality Management or similar preferred, but not required
Highly proficient with technology and software use
Someone with a positive attitude – we lift our coworkers up and extend hospitality to everyone
Someone with a presentable, composed demeanor, and a refined understanding of hospitality service
Hospitality students welcome for flexible part-time shifts

Compensation & Benefits:

W-2
Overtime pay: 1.5x on Sosuite’s observed holidays (New Years, Memorial Day, MLK Day, Independence Day, Labor Day, Thanksgiving, Christmas)
Paid Time Off and paid Sick Leave accruing throughout the year
Competitive health, vision, and dental insurance plans available for full-time roles
Flexible Unpaid Time Off accruing throughout the year
401k retirement plan available with employer matching
Happy hour events
Discounted or free employee stays at any of Sosuite’s locations

What you’ll be doing at Sosuite:

Staff the front desk at an upscale mixed use building
Welcome long-term residents
Assist short-term hotel guests with checking in, checking out, and guest services
Provide standard concierge services such as package receiving
Respond to guest requests with warmth and hospitality, delivering extra towels and similar services
Utilize Sosuite’s extensive software stack to assist Sosuite’s remote Guest Experience Team
Manage reservations, create charges and refunds, liaise with Field Operations and Housekeeping, and similar desk work

What you need to be successful:

Eligible to work in the United States
A high degree of proficiency with software and mobile applications
Physical stamina and mobility including ability to reach, kneel, and bend
Ability to lift, push, and pull required loads, including up and down several flights of stairs (usually about 50 lbs)
A positive attitude, and the ability to work effectively both in a team environment as well as independently

What you’ll get when joining Sosuite:

A team to help you grow professionally and personally
Quarterly team events
An annual free night at a Sosuite location #staycation
A positive and empowering team environment

We have a great team, and we hold ourselves to the highest standards of quality. If you’re good at what you do, we want you on our team.
Health insurance


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