Our client is a well-known Healthcare company in Philadelphia seeking to add a remote Help Desk Technician to their team! This is a great opportunity to get your foot in the door with a great organization.
If interested in applying or more information email [email protected]
This job will have the following responsibilities:
Field incoming help requests and provide telephone and email support to end users
Prioritize, respond and follow up on issues where information is readily available or standard procedures/processes exist
Initiate and solve complex technical issues using an incident management system and escalate accordingly
Collaborate with other members of the Help Desk to analyze and respond to technical problems and participate in cross-training sessions
Record, track, and document the Help Desk request problem-solving process through to final resolution
Knowledge of Remedy ticketing system and Cisco Jabber softphones a plus, Windows 10, MS Office 2016/365.
Strong communications skills; oral and written
Strong interpersonal skills with a focus on customer service
Proven ability to present ideas in user-friendly language
Qualifications & Requirements:
Bachelor?s Degree in Computer Science or related field (relevant experience may be considered in lieu of degree)
2 Years? experience in a hospital
2 Years? experience with help desk operations with a PC orientation, PC support activities, or technical customer support role with extensive application knowledge (Required).
2 Years? experience with Windows operating systems, common PC applications including but not limited to MS Office Suite (Preferred)
EPIC and MAC experience a plus