The Hilton Philadelphia at Penn’s Landing is a great place to stay during your visit to Philadelphia. Its location is unique: it’s the only hotel located directly on the Delaware River Waterfront at Penn’s Landing in Philadelphia’s downtown. The Hilton Philadelphia at Penn’s Landing’s 350 well-appointed guest rooms and 24,000 square feet of meeting space offer an experience that is hard to match. The guest rooms are fitted with sleek work desks, along with 32” LCD televisions and wall-mounted, plug-n-play consoles for Wi-Fi internet access. Dark wood furnishings, leather lounge chairs, contemporary lighting and gorgeous bathrooms complete the newly renovated guest rooms, which also come with stunning city or river views.
We have an opening for a Front Office Supervisor to fulfill the crucial role of effective and smooth running of Front Office organization, maintaining customer satisfaction and problem resolutions in an efficient and professional manner.
Responsibilities of the Front Office Supervisor include but are not limited to:
To give a warm welcome to all the guests, especially the VIP’s and to provide them with the best possible guest service.
Monitor and review the checklist of all the arrivals and departures.
Use management skills to resolve guest concerns and relocations.
Supervise the operations of the Front Office to ensure an optimal level of service and hospitality is provided to the guests.
Maintain an environment where guest service agents have everything they need to do their job proficiently and take care of customers appropriately.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
To overview and ensure the smooth operation of all the activities of the front office.
High School diploma or equivalent required
At least 2 to 3 years of prior hospitality experience or a related field required.
Computer experience required – Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.
Strong ability to effectively, concisely and professionally communicate.
Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
Adaptable to shifting of workloads and specific tasks as operational needs dictate.
Solid interpersonal skills and positive attitude is a must.
Must be able to respond to guest service needs quickly.
Other: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.
We offer competitive wages, bonuses and outstanding benefits after your ninety first (91st) day of employment inclusive of paid time off, medical/dental/vision, short term disability, life, accidental, and critical illness insurance coverages as well as a 401(K) retirement plan. We are a drug-free work place; pre-employment drug screen and criminal background required. We participate in Everify. EOE/M/F/D/V