Front Desk Receptionist

About Burns

Burns is a nationally respected provider of specialized engineering services, bringing highly-technical, sought-after engineering expertise to complex transportation and critical infrastructure projects.
For more than 50 years, we have built our reputation on outstanding client service. Ranked a Top Workplace and ENR Top 500 Design Firm, we are personally invested in helping our clients achieve their goals, sharing in their passions, and successfully guiding them through the challenges of complex projects using our no surprises Burns Unique Client Experience.
We are currently seeking a Front Desk Receptionist to join our headquarters in Philadelphia, PA.
Position Summary
Schedules appointments, gives information to callers, and otherwise relieves officials of clerical work and minor administrative and business detail by performing the following duties.
Essential Duties/Responsibilities:

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Answers questions about organization and provides callers with address, directions, and other information
Retrieves messages from voice mail and forwards to appropriate personnel
Receives, sorts, and routes mail, and maintains and routes publications. Coordinates with courier and duplicating services.
Primary manager for eFax account for office, assists users, sends faxes, and retrieves and routes incoming faxes
Oversees use of conference rooms, Lunch and Learns and internal meetings
Assists in the initial set up and breakdown of conference rooms for client and employee meetings
Works directly with vendors for ordering of supplies, catering for meetings, travel arrangements and car reservations
Coordinates maintenance with building management
Assists as needed with Corporate expense reports
Assists office manager with daily tasks and events

Client Services

Responds to routine telephone requests which have standard answers
Refers calls and visitors to appropriate staff
Controls group mail and assures timely staff response
May send form letters
Establishes and maintains office files, including updating of the administrative manual
Assists management in maintaining orderly correspondence and communications required administering projects and serving clients
Assists group and/or Project Managers with the correspondence and communications required administering projects and serving clients
Assembles typed documents into orderly packages and assists management in distribution and mailings as needed.
Assists with other clerical duties as necessary
Assist in the retrieval of archived boxes from off-site storage as necessary
Maintain calendar of group personnel attendance, events, deadlines, etc.
Assists with promotional campaigns such as open houses and client mailings

Human Resources

Assists HR department in the scheduling of performance reviews
Assists HR department with the on-boarding process of new hires in the organization
Creates and monitors welcome board for visitors and new hires
Update, organize and manage protocol for security identification badges at all client-based security systems for Burns’ employees as well as clients
Assists with company morale events such as company picnics, the holiday toast, the holiday party, etc.

Key Requirements:

Associate’s degree and 3-5 years of clerical experience and/or training, or equivalent combination of education and experience
Knowledge of MS Excel Spreadsheet; MS Word; MS Outlook
Advanced experience with MS PowerPoint
Excellent spelling and grammar; good phone skills; organized; ability to set priorities; ability to meet deadlines; ability to multi-task
Ability to interface with administrative, as well as senior-level personnel
Prior experience within construction, architecture, or engineering firm is preferred but not required

Why Join The Burns Team
Recently voted a Top Workplace by, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.
Applying To Burns
As a member of our team, you will enjoy a competitive compensation and benefits package. Interested, qualified candidates must apply on the Burns’ career site at to be considered for a specific opportunity. Individuals needing assistance to apply for an open opportunity should contact the Human Resources Department at [email protected].
At Burns Engineering, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, marital status, military and veteran status, and any other characteristic protected by applicable law. Burns believes that diversity and inclusion among our teammates is critical to our success .






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