Dispatcher – Full Time

Position: Dispatcher
Job Description:
The Dispatcher is responsible for the planning, scheduling and dispatching of our customer’s freight. This role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.
Core Duties & Responsibilities:

Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
Develop a strong relationship with Independent Contractors within assigned fleet
Offer exceptional support to drivers to ensure that their professional needs are being met
Monitor shipments throughout transit in order to effectively meet delivery schedules
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Monitor performance and available hours of Fleet Drivers
Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
Other duties as assigned


Self-motivated problem-solver with strong desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule


Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.
Job Type: Full-time
Pay: From $21.40 per hour

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance


Day shift
Evening shift
Monday to Friday

Ability to commute/relocate:

Folcroft, PA 19032: Reliably commute or planning to relocate before starting work (Required)


Dispatching: 1 year (Preferred)

Work Location: One locationHealth insurance






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