Customer Care Representative

Overview:

Founded in 1967, ImageFIRST is the largest and fastest-growing healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market.

Check out our company page: https://www.imagefirst.com/company/
Responsibilities & Qualifications:
Due to continuing growth within our company, we are seeking a Customer Care Representative to join our Customer support team here at King of Prussia, Pa. We are looking for a professional who values teamwork, is goal oriented, and takes pride in achieving their best. The selected candidate will be joining a Remarkable team who loves coming to work!
Schedule: Monday through Friday 9:00am-5:30pm, or 9:30am-6:00pm Pay: $19.00/Hour (Negotiation based on experience) Sign on Bonus: $500.00 after 90 days of employment
TEAM PERKS

A small group of diverse, supportive, and accountable teammates that work independently toward our team goals
Continuous recognition and appreciation from peers, leaders and associates across the nation including Customer service week
An upbeat and energetic environment that promotes success and continuous improvement.

ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

Professionally respect and embrace our company’s Goals and Values
Communicate with Customers via phone/email providing worry free assistance with their linen needs.
Daily contributing towards our team’s quarterly goals that impact our Company’s overall success.
Build personable connections with Customers to retain Customer loyalty.
Anticipate Customer’s needs, researching requests and provide recommendations for a more seamless experience.
Identifying any areas of improvement within our service field by capturing Customer feedback via our Net Promoter Score program.
Assisting with local administrative duties such as soft billing inquiries and submitting payment requests

REQUIRED SKILLS AND QUALIFICATIONS

High School Diploma or equivalent
Excellent written and verbal communication skills
Customer focused, with a commitment to customer satisfaction
Exceptional active listening skills and the ability to express empathy
Excellent time management skills, attention to detail and ability to prioritize work
Proficient in Microsoft Office
Company Values & Benefits:

ImageFIRST employees are expected to:

Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do

Benefits:

Competitive pay
Paid Time off Package
Medical, Dental, Vision
Annual Performance Bonus
Tuition reimbursement
401k (match)
Quarterly Local Community Events
Annual Community Giving Day Event

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

#LI-NM1 #INDIF

Health insurance


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