Contact Center Rep. MT.Laurel, NJ April 10th PM Training

TD Description

About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Job Description

Displays positive, professional tone, exhibit empathy when required and provides a Legendary Customer Experience
Takes ownership of Customer concerns and resolve Customer issues at first point of contact
Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
Arrives on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift
Identifies and refers high value or potential Customers to the appropriate personnel
Provides courteous, efficient, and professional Customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
Engages Customers / partners in service conversation to understand and meet their current and future products and service needs by providing them with information / guidance
Offers sound product knowledge as it relates to their respective business area
Ensures Customer/partner problems are handled appropriately the first time, escalating issues when necessary
Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
May facilitate cross-sell opportunities and/or refer Customers/partners to internal Bank partners
Supports Customer needs and determine solutions to Customer problems, particularly as it relates to digital banking products and services
Supports the achievement of business objectives by supporting service goals
Understands and applies operating policies and procedures
Contributes to business objectives for Operational Excellence
Supports the timely and accurate completion of business processes and procedures
Escalates non-standard or high-risk transactions / activities as necessary
Supports and participates in process improvement opportunities
Ensures necessary due diligence to support the accuracy of all Customer transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct
Participates fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Supports the team by continuously developing knowledge in own area
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about all relevant or useful information related to day-to-day activities
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand champion for your business area/function and the bank, both internally and/or externally

Job Requirements

The Contact Center Representative (US) promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer Service and Sales in an efficient and highly professional manner. This role achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business.

Qualifications

Education & Experience:

High School Diploma or GED
0 Years of related experience
Retail Customer service, banking, or contact center experience preferred
Ability to use/learn current technology and software applications related to position
Excellent interpersonal and verbal communication skills required
Effective written communication skills preferred
Ability to work in a fast-paced, challenging work environment
Excellent problem-solving and time management skills
Experience handling confidential information preferred
Must be able to adhere to a set schedule which may include weekends and holidays

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment – Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Family

Contact Centre

Job Category – Primary

Call Center

Job Category(s)

Call Center

Hours

40

Business Line

TD Bank AMCB

Time Type

Full Time

Employment Type

Regular

Pay Range

$20.75 – $29.00 hourly

Country

United States

State

New Jersey

City

Mount Laurel

Work Location

Mt Laurel – 6000 Atrium Way

State (Primary)

New Jersey

City (Primary)

Mount Laurel

Job Expires

18-Mar-2023

Health insurance


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