The 2Q21 Back Office Organization Alignment strategically established the Optimization Team to drive end to end solutions, making best use of the operating platforms. This team strives to provide actionable information or analysis that delivers rapid insights resulting in cost savings, improved accuracy, improved experience, and complaint outcomes. We transform operations into an innovative data driven culture built on real time analytics, monitoring dashboards, and issue detection tools.
The Reporting and Analytics Junior Analyst student will provide additional capacity for reporting & analytics team to productionize uses cases that also require manual review and processing. The Reporting & Analytics Co Op will develop advanced coding tools to transform Call Center approach to data.
Preferred Classification: Senior
Minimum GPA: 3.0