CALL CENTER SPECIALIST (Jenkintown, PA)

Description – External
Multiple Openings!!!
Full – Time, 40 hours 8am – 4pm, Monday – Friday. NO WEEKENDS OR HOLIDAYS!
Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via written correspondence to patients and physicians on a daily basis. Provides appropriate and clinically relevant information and facilitates requests within the designated timeframes based on clinical urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity.
EducationHigh School Diploma or Equivalent (Required)Bachelors Degree : in Marketing, Communications or Healthcare. (Preferred)Combination of relevant education and experience may be considered in lieu of degree.
Experience2 Years experience in customer service. (Required)General Experience communicating in Spanish (Bilingual) (Preferred)General Experience in a managed care and insurance, physician practice or call center environment (Preferred)
Job Type: Full-time
Pay: $18.00 – $19.50 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Tuition reimbursement

Schedule:

Monday to Friday

Experience:

Customer service: 2 years (Required)

Work Location: One locationHealth insurance


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