Analyst 3, Business Operations

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary About the Team: The Product & Technology Business Operations team supports financial operations, budgeting and modeling, business case analysis, dashboarding and reporting, procurement, labor analysis and several other ad hoc requests for the Product Management and Engineering leadership in TPX. Using various data sources, we are responsible for providing detailed analysis that is used to make critical financial & labor decisions and drive strategic initiatives for the organization.
Job Description

What we’re looking for:
We are looking for an analyst that will be responsible for creating and facilitating financial reporting & analysis to evaluate performance metrics. Working with your team members, you’ll be involved in evaluating this reporting and recommending action plans to drive business decisions, enhance the customer experience and drive operational efficiencies.

Your core responsibilities will be to:
Align metrics against the Company’s operational plans to ensure alignment and focus
Develop and maintain standard reporting measures, explain relevant data and continuously analyze alternatives and solutions for our partners
Both quantitatively and qualitatively evaluate and recommend action plans, based on all operational reporting and analysis, to help the business achieve its strategic goals
Partner cross-functionally with various business units/functions to drive efficiencies

While the role has both financial and operational components, we need someone comfortable with aggregating, scrubbing, and building succinct reporting with large swaths of data. This includes building Tableau dashboards and reporting in Excel. It also may include coding and bug fixing backend scripts that tie multiple systems together, so experience with Python and SQL is preferred.

Core Responsibilities
Provides weekly, monthly and annual reports. Provides special reports and analyses to support the business as necessary
Identifies issues, analyzes available data & information, and recommends changes to management
Creates and maintains multiple operational reporting tools
Provides analytical support of actual results against budget and feasibility of proposed business strategies
Analyze and clearly communicate data. Present data informed conclusions to partners seeking answers – experience in any BI tool is preferred (Tableau, PowerBI, etc.)
Communicate well across multiple business functions; engages other team members or business units when necessary to aggregate pertinent data and drives thoughtful discussions around analysis and process improvements.
Ensures accuracy of data through partnerships with team members. Provides day-to-day validation and spot checks.
Other duties and responsibilities as assigned.
Consistent exercise of independent judgment and discretion in matters of significance.
Knowledge of Python, SQL and Tableau preferred

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


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